Uworld failed to adhere to a guarantee that they made in writing. Their customer care team is just completely unacceptable. If they continue to act as if they can disrespect their customers and charge through the roof for their services they should expect more students to leave. UWorld has not had much other competition at least for medical testing but at this rate as AMBOSS continues to rise there are more options for students. I am unsure if I spoke to multiple different representatives but I was so frustrated I asked to speak to a manager or higher up twice and was IGNORED both times. There was even one point when they told me they would extend my subscription and then went back on their word the next day when I asked when it would be reflected on my account. They refused to help me despite the fact that I knew other students at my school that had gotten some type of discount as a result of COVID.
UWorld's Customer Care Team is EXTREMELY UNPROFESSIONAL. My subscription was already paid for through the general extension that they gave and I reached out to customer care to see if there was anything else they could do to accommodate me since I did not benefit from that extension. A lot of students this year had test dates cancelled as a result of COVID-19.
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